Suggestions & Complaints
We make every effort to give the best possible service to everyone who attends our practice. However we are aware that things can go wrong and there may be genuine cause for complaint.
Should this happen we always aim to settle the matter quickly and amicably, simply ask to speak to the Practice Manager or written information is available at reception or access our policy and complaints form here.
ALL STAFF abide by strict rules of confidentiality. Identifiable patient information will only be shared within the practice team &, in the case of referral, to the clinician to whom the patient is referred.
Disclosure of such patient information to any other outside agencies will only be done with your written permission. The duty of confidentiality owed to a person under 16 is as great as the duty owed to any other person.
Patients' Rights & Responsibilities
Very occasionally a practice/patient relationship breaks down, in which case the patient may choose to register with a different practice. The practice also has the right to remove that patient from its list, giving a specific reason for the removal.
You have a right to expect a high standard of medical care from our practice & it is your responsibility to ensure that you follow the medical advice given.
The practice will not discriminate against or treat any person unfairly, on the grounds of gender, race, nationality, ethnic origin, colour or creed, age, marital status, disability, medical condition, social background or sexual orientation.
The NHS operates a Zero Tolerance Policy with regard to actual or threatened physical violence or verbal abuse. The practice has the right to remove such patients from the list with immediate effect in order to safeguard staff, patients and other persons. Assault will be reported to the police.